Frequently Asked Questions

What is an ESCAPE ROOM?

An escape room is a game room featuring real-life quests. In our games each group is enclosed in a room and is given 60 minutes to win the game by solving puzzles, quizzes and brain teasers using strategy, creativity and logic.

How much does it cost?

All of our escape rooms are reserved as private bookings.  In an effort to offer this courtesy we have a small premium to small groups.  Each reservation has a 2 person minimum for $60 but additional players are only $21 giving a discount to the largest groups.  We value your individual experience by letting you choose your groups participants but need to minimize our losses on the smallest ones.

Do we sell Gift Certificates?

We offer digital Gift Certificate codes that can be purchased and given as gifts as well as cards in both our stores, subject to availability and hours.  A link is provided on our HOME page for the digital versions.

Do I need to make a reservation?

Yes. All of our games are timed, and have a maximum number of participants, so you must schedule in advance so you know you’re getting the time frame you want, while letting us know that you’re coming so you can be sure you have a spot.

How do I book a game?

You can schedule your session with us by using the BOOK NOW link, or the BOOKING tab within the menu at the top of the page.

Can I cancel or reschedule a booking?

Our rooms are filled, scheduled and prepared for you, so cancelling is not recommended. However, depending on how early you book, there is opportunity to reschedule or cancel with a partial refund.  A personalized link was emailed with your original booking.

Can I schedule a whole room for a special event?

Absolutely. A large number of groups make special events with us for team building, camaraderie, and social fellowship.

What if I don’t schedule a whole room?

The rooms are booked as Private. If you don’t book all the spots available, it will still be closed to the public.  If you need to add people after you make the initial reservation, you can either call ahead of time, or pay the additional cost when you arrive.

How long does it take?

Our games are on a fixed schedule. Show up at least 10 minutes early to get comfortable and hear about the game. Doors shut promptly at the scheduled time. The game is over when you either complete all the puzzles inside and reach the finale, or your time runs out after 60 minutes and we open the doors.

What happens if I show up late?

Your booking is for 1 hour escape time, for the specific time frame you booked.  We do have some flexibility, but if you show up 30 minutes late, you can expect to have less than an hour to solve the room, before the next scheduled customers arrive. A late arrival is not grounds for a refund.

Are there certain age requirements?

With adult supervision, children from 10 – 17 are welcome to play. We ask that you use discretion, as younger children can sometimes get impatient and be disruptive. Teenagers tend to have a lot of fun trying to escape and can get competitive with adults.  Some of our records have been set by teens.

What if I need some help?

We want you to have fun, so don’t struggle too much. We have an interactive clue system and it is ready to help you at your command.

What if I can’t escape?

If you run out of time before the final puzzle is completed, don’t worry, we’ll let you out anyway.